How long do I have to return an artwork?
We want you to be completely satisfied with your order. Under our free trial policy, if for any reason you are not happy with your purchase of an artwork, you can cancel your order within 7 days of receipt and you then have 7 days to ship the artwork back to the artist.
Can I really view an artwork at home and then return it?
Yes you can. Your satisfaction is our first priority. We strongly advise you however to make sure that the artwork is kept in perfect condition, and that you keep the original packaging to ensure the smoothest possible return process. Please note that the cost to ship the artwork back remains your responsibility.
Can I cancel an order before receiving the artwork?
Of course. You can cancel an order at any time before receiving the artwork.
How can I cancel an order?
To cancel your order, you can use the cancellation form that we have sent you with our order confirmation email. Or you can just let us know by emailing us at contact@samuelsotiega.com providing your order number.
What is your refund policy?
Assuming that the artwork is returned in perfect condition and within our free trial period, you will receive a full refund for the price paid for the artwork. Please note that the cost to ship the artwork back remains your responsibility.
Who will pay for the return shipment costs?
Unless you return an artwork damaged before delivery, the return shipment costs remain your responsibility.
How do I return an artwork?
To return an artwork, please follow the following guidelines:
- Repackage the artwork in its original condition using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely.
- Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
- Email all shipping details including tracking number to contact@samuelsotiega.com.
Please note that IdeelArt is not responsible for undelivered returns, we would therefore strongly recommend you to insure the shipping when returning an artwork.
What should I do when receiving a damaged artwork?
We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
In the unfortunate event that your order arrives damaged, we ask you to take a picture of the artwork and one of the shipping container it arrived in and email us immediately at contact@samuelsotiega.com, quoting your order number and state whether you would like a replacement or a refund.
We will be quickly in touch, and we will organise the return of the artwork.
How do I get reimbursed after having returned an artwork?
Refund will be arranged swiftly by the method you used to pay via the website.
